Last Monday (March 4), me and
my friend/co-worker/fellow blogger Janel had lunch together in Villagio Mall. It was nothing out of the ordinary since we do eat there during breaks but because we both have a craving for sweets that day and every day we decided to look for stores that sell just that.
The first store we thought of was Starbucks, but unfortunately found nothing that we liked to try. Then we went to Paul, which is a bakery restaurant we’ve never tried before, where we saw a variety of mouthwatering desserts that tempted us to buy right on the spot.
However, we remembered that Dean and Deluca sell delicious pastries as well, so we held our cravings for Paul’s desserts for a while longer and went to check on Dean and Deluca.
As expected, we saw some pretty looking cakes at Dean and Deluca.
Unable to choose what to buy, I asked one of the staff which cake is their best seller and was told that their Cheesecake and Carrot Cake sells the best. We also get to have a taste of the carrot cake for FREE!
Personally, the taste was good. I would eat it but not crave for it, and it’s only because I’m not a fan of carrot cakes. Anyway, Janel also feels the same, so she ended up buying the strawberry shortcake instead.
Since I didn’t buy anything from Dean and Deluca, we went back to Paul and decided to eat there… and this is where the unfortunate experience happened. I’m no longer going to write the experience in detail, but I’ll tell only that I encountered a rather ill-mannered staff.
As a first time customer, I expected a better first impression. The Paul Bakery Restaurant has a lovely, vintage feel to it and being a new customer adds to my excitement. Unfortunately, good things are sometimes marred by bad things — in this case, a particular staff. Anyway, to describe her attitude, she was unaccommodating, unsmiling and disrespectful. She asked for my order in a way that made me feel “that I should hurry because she doesn’t want to be bothered.” She gave me the wrong pastry I ordered and loudly told the waiter that I said to her that THIS is what I ordered when in fact THAT is what I ordered. Anyway, it was a bad experience and Janel, Ate Erl and I asked one of the friendly waiters one of their cards where customers write comments about their dining experience. We could have called the manager (I know that), but we hope this alone would make her realize what she did. Hopefully, she won’t do the same to others.
Ok, I don’t want to end this on a sad note, so these are what we ordered.
And yes I still would like to eat at Paul Bakery Restaurant. There are still a lot of pastries to try. Maybe I’ll check out the one in Landmark Mall instead.